FREE AUS/NZ SHIPPING OVER $100
FREE WORLDWIDE SHIPPING OVER $200
NEED HELP? CONTACT US +61 3 9007 0557
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How much does shipping cost?

 

We offer FREE regular shipping on;

1. Orders over $100 AUD to Australian/New Zealand customers.

2. Orders over $200 AUD to Worldwide customers.

3. Express shipping is calculated on an individual basis via weight and location.

 

For purchases below the free shipping amount;

4. We offer regular shipping for Australian/New Zealand customers at a flat rate charge of $7.95 AUD.

5. Express shipping is calculated on an individual basis via weight and location.

6. International shipping is calculated on an individual basis via weight, location and service type.

 

**NB** Certain destinations around the world are subject to duties and import taxes, please be aware with this and check with your local post.

 
What type of shipping do you offer?

 

We have partnered with Australia Post to offer our customers the quickest and most cost effective shipping solutions around the world.

 

Australia  

- Regular (with tracking)

- Express (with tracking)

 

International 

- Regular (Depending on your country, we will choose the following shipping types in order)

      * Pack and Track [with tracking]

      * Registered Post [no tracking, requires signature on delivery]

      * Airmail [no tracking, requires signature on delivery]

- Express Courier [Super fast courier service with tracking]

 

To track your order please click here

For International customers, we recommend that once your order has landed into your country, that you use your national postal network website to track your parcel. For example, a customer in the United States can use the "USPS" website here and enter the tracking number to see more detailed information.

 

For countries that do not allow us to use Pack and Track International, we will use Registered Post which has limited tracking while in transit, but will be visible once it has arrived into the destination country. It will require a signature on delivery otherwise it will not be left at your premise, and will be taken to your local post office for collection.

 

Alternatively, customers can choose to purchase Express Courier if they wish at checkout. This is a quick service, generally 2-5 days for delivery, world wide.

 

To view shipment times and estimates, please visit the following website.

Australian Delivery Times

Worldwide Delivery Times

 

 

When can I expect my item to arrive?

 

Items are shipped out within 24 to 48 hours after an order has been placed and paid for.

 

To view shipment times and estimates, please visit the following website.

Australian Delivery Times

Worldwide Delivery Times

 

Please take these as a rough guide. Generally, orders are received quite quickly. However, they are subject to circumstances out of our control such as

- Peak times (christmas)

- Weather affecting logistics (floods, bush fires, cyclones)

- Industrial actions (strikes)

 

These circumstances are far, few and between.

If you have not received your item(s) more than 5 working days after the "estimated" time of arrival, please contact us and we will investigate further.

 

Can I track my parcel?

 

All our delivery services come with a traceable method.

Within Australia, Regular and Express are traceable from pickup to delivery, with regular email updates.

For international customers, most parcels are sent via secure Pack and Track or Express Courier service, both of which have direct door-to-door tracking.

Registered Post has limited tracking to no tracking for customers, however all orders will require a signature on delivery.

 

To view tracking, please click on the link below.

Tracking

 

Once the parcel has arrived in the destination country, you will also have better coverage using your local postal network to trace. 

For example, a customer in the United States can use "USPS" and enter the tracking number there to see their parcel status.

 

Can I pick up my item?

 

Yes!

We allow pickups via appointment only.

Customers are welcome to try on item(s) or pick up orders.

Please contact us first to arrange a time.

We are located in Knoxfield, Victoria, Australia.

 

Do you ship Internationally?

Absolutely. We ship locally and worldwide to almost every country. Simply select your country during the checkout procedure.

All orders are shipped 24-48 hours after payment has been received.

**NB** Certain destinations around the world are subject to duties and import taxes, please be aware with this and check with your local post.